GET RIDE · FRANKFURT
Terms & Conditions
Information about Get Ride transfers, booking arrangements and your journey.
Updated 18 October 2026.
Service provider
Our transfer services
Get Ride provides pre-booked airport and long-distance A-to-B transfers. Our services also include shuttle and airport transportation, luggage service, collection and pickup, event trips, city tours and courier services. Frankfurt and Germany are our main focus. Pickup across the EU is available for journeys to selected destinations. Share your full route so arrangements can be checked before booking.
Bookings and enquiries
Online booking is recommended when available. You can also arrange your journey by phone or WhatsApp. The Contact form is for enquiries and does not itself confirm a reservation. Check your booking confirmation and contact us if you have not received it. Cash exceptions require explicit prior approval. Waiting time and any additional waiting charges are agreed with your journey arrangements; contact Get Ride promptly if your arrival changes.
Journey details and quoted price
Check the pickup and destination addresses, travel date and pickup time, flight number, passenger count, luggage, contact number and quoted price in your confirmation. Ask us to confirm any change to the route, stops, passengers or luggage and any revised quote before relying on the change.
Airport pickup and flight changes
Provide the correct flight number and arrival date. Remain reachable after landing, collect your luggage and inform your driver when ready. Follow the confirmed meeting point and vehicle details. Tell us promptly if your flight is cancelled, rebooked or diverted. See the pickup instructions.
Cancellation
Cancellation is free up to 4 hours before the scheduled pickup. Send your cancellation by WhatsApp or email with details identifying the booking. For later cancellations or a missed pickup, contact us directly. Any late-cancellation or no-show charge must be stated in the terms agreed for your booking. Read the Booking & Cancellation Policy.
Groups, luggage and assistance
For 9 or more passengers, contact us for a custom quote. Tell us about luggage, child seats and mobility assistance before booking, so suitable arrangements can be confirmed. The available vehicle class and journey details should be checked with your booking.
Complimentary onboard Wi-Fi
Free Wi-Fi is available for customers in all Get Ride vehicles. Ask your driver how to connect once you are on board.
Payments and refund enquiries
Online requests require cleared payment and separate manual confirmation by Get Ride. A payment receipt alone does not reserve or confirm a transfer. Cash at pickup is available only when an administrator has explicitly approved it in advance; the amount remains due until collected. If Get Ride cannot accept a prepaid request, we arrange a full refund to the original payment method. Provider processing times can vary. Never send full card details by email or WhatsApp.
Personal data and contact
Our Privacy Policy explains the handling of website visits and enquiries. For questions about your journey, contact [email protected] or +49 1522 2137048.
Ready for your next journey?
Pre-booked transfers across Germany and Europe.