How can we help with your journey?

Ask for a quote using the actual pickup and destination, travel date, passengers, vehicle needs and luggage. Check the quote and included services before confirming.

The route, vehicle class, passengers, luggage and requested extras determine the arrangement. Enter the full addresses and review the journey details before you accept a quote. Tell us about extra stops or special requirements in advance.

Send the revised itinerary and ask us to confirm any change to the quote. Include extra addresses, waiting needs or a different luggage requirement before the journey.

Request a quote for the exact pickup date and local time. Ask us to confirm the total and what is included, including any waiting or additional stops, before booking.

Pay the amount agreed for your booking. If you would like to leave a tip, you can discuss it directly with your driver.

The fleet overview is organised into Standard Class, Business Class, Premium / VIP and Group Travel. Check the individual vehicle entries for passenger and luggage guidance, and confirm the suitable vehicle and availability for your journey. See vehicle classes.

Our Standard and Business saloons are listed for up to three passengers; estates for up to four. Check the fleet overview for vehicle-specific passenger and luggage guidance, and confirm the suitable option for your journey. For nine or more passengers, request a group quote.

List suitcases, cabin bags, strollers and any oversized items with approximate sizes. Passenger capacity alone does not establish the luggage space. Confirm the appropriate class before booking.

Contact us for a custom quote with group size, luggage, pickup locations, destination and dates. Do not rely on the individual booking form for a group arrangement.

Send the total number of passengers, luggage and pickup locations. We will discuss an appropriate group arrangement; the minibus illustrations on our fleet page show vehicle classes rather than a guarantee of a particular vehicle.

Mention comfort preferences when arranging your journey. We will confirm the vehicle requirements with you before the transfer. Speak to the driver if you need the temperature adjusted during the journey.

Share your flight number and arrival date, check the terminal shown by your airline and follow the meeting instructions confirmed for your booking. Contact your driver before heading outside if the terminal, baggage collection or meeting arrangements change. See pickup instructions.

Keep your phone reachable, collect your luggage and let the driver know when you are ready. Check the vehicle details and meeting point before leaving the terminal.

Our team uses the flight number you provide to review arrival updates and coordinate your pickup. Send any new flight number, changed date, cancellation or diversion promptly and confirm the revised arrangements with Get Ride. Keep your phone reachable after landing.

Send the correct airline and flight number with the arrival date. Confirm the pickup terminal and meeting point with your driver. Use your airline and the airport’s current flight information rather than an old terminal list.

Contact Get Ride before leaving the terminal or making alternative arrangements. If baggage handling takes longer, tell the driver while you speak to the baggage desk so the pickup can be discussed.

Yes. Include the country code and keep that number reachable. The airport’s free Wi-Fi can help you use WhatsApp after landing.

Confirm the current Terminal 1 meeting point with your driver and follow the instructions supplied for your booking. Roadworks and airport access arrangements can affect collection, so do not treat a generic exit number as your confirmed pickup point.

Check that your flight uses Terminal 3 and confirm the exact vehicle meeting point with your driver before moving outside. Follow your booking instructions and current airport access guidance; the terminal name alone does not specify a Get Ride pickup bay. Frankfurt Airport travel information.

Keep the phone number supplied with your booking reachable. Check the driver’s message, vehicle description and registration details before getting in. If anything is unclear, call Get Ride using our published number.

Use your airline’s current flight information and include the flight number and arrival date. Confirm the terminal and meeting point for your booking; terminal and airline assignments can change. Frankfurt-Hahn (HHN) is a separate airport from Frankfurt Airport (FRA).

Follow the check-in and boarding deadlines given by your airline and the airport’s current travel guidance. Include baggage drop, security, passport checks and time to reach the gate when you discuss your pickup time with us.

Send the requested date, local pickup time and flight details in advance. Contact us directly for a short-notice or overnight journey so we can confirm availability and the quote.

Journey time depends on the destination, route and traffic. Enter the complete address when planning your transfer and allow additional time for important appointments. The booking form’s route estimate is planning guidance rather than a guaranteed arrival time.

Airport pickups include 60 minutes of waiting from the actual landing time. Other pickups include 15 minutes from the agreed pickup time. Additional waiting is charged only at a price agreed with you before that extra waiting is incurred. Contact the driver or Get Ride promptly if you are delayed.

Use online booking when available, or contact Get Ride by phone, WhatsApp or the enquiry form. Include the pickup and destination, date, local pickup time, passengers and luggage. Payment is required; Get Ride confirms your transfer separately after review.

We recommend booking online at least 12 hours before pickup. For a journey in less than 12 hours, call or WhatsApp Get Ride to confirm availability and arrangements. Cleared payment and separate manual confirmation are still required for an online request; a payment receipt alone does not confirm your transfer.

Yes. Send the details for each leg and all requested stop addresses. Ask us to confirm the itinerary and any effect on the quote before relying on the arrangement.

Send your booking reference and the changes by phone, WhatsApp or email. A change to the time, route, passengers or luggage needs confirmation and may affect the quote. Do not assume a change is accepted until it is confirmed.

Check your inbox and spam folder, then contact Get Ride with the name and journey details used for the request. An enquiry-form submission alone is not a confirmed reservation.

Cancellation is free up to four hours before the scheduled pickup. Send your cancellation by WhatsApp or email with your booking details. For cancellation less than four hours before pickup or a no-show, any applicable charge is limited to the agreed fare less saved costs and income from replacement bookings. You may show that no loss occurred or that the loss was lower. Contact Get Ride promptly so we can check the booking and explain any amount due. See the booking and cancellation policy.

We recommend booking online at least 12 hours before pickup. For a journey in less than 12 hours, call or WhatsApp Get Ride to confirm availability and arrangements. Cleared payment and separate manual confirmation are still required for an online request; a payment receipt alone does not confirm your transfer.

Contact us as soon as you know and include your booking reference. Tell us whether you would like to cancel or request a different date. We will confirm the arrangement under the booking and cancellation policy.

For cancellation less than four hours before pickup or a no-show, any applicable charge is limited to the agreed fare less saved costs and income from replacement bookings. You may show that no loss occurred or that the loss was lower. Contact Get Ride promptly so we can check the booking and explain any amount due.

Frankfurt and Germany are our focus. Browse the Germany directory to find places across all 16 federal states. Send the full address and date so your particular journey can be checked.

Yes. Get Ride arranges pre-booked journeys to and from any airport in the EU, as well as long-distance transfers. Send the countries, complete pickup and destination addresses, airport or flight details, date, local time, passengers, luggage and stops. Confirm availability, the full route and quote for each journey with Get Ride.

Send the exact airport name or code and your requested time. Get Ride will check the arrangement. Frankfurt Airport and Frankfurt-Hahn are different airports; make clear which one your itinerary uses.

Yes. Specify Frankfurt-Hahn Airport (HHN) when requesting the journey. Double-check the airport code on your flight booking so it is not confused with Frankfurt Airport (FRA).

The operator is Get Ride, based at Adam-Opel-Str. 39, 65428 Rüsselsheim am Main, Germany. Find the operator’s published details in the Imprint.

Get Ride is at Adam-Opel-Str. 39, 65428 Rüsselsheim am Main. Call or WhatsApp +49 1522 2137048, email [email protected] or use our contact form.

Our website is available in English and German. Tell us your preferred language when contacting us; if you need a driver who speaks a particular language, ask us to confirm that requirement in advance.

Monthly corporate invoicing is available only under a prior written billing-account agreement. Send your expected routes, dates or frequency and required billing details to discuss it. Until that agreement is in place, the normal payment and separate manual-confirmation rules apply. Cash at pickup requires explicit prior approval by an administrator.

Use the contact details in your confirmed arrangement and check the vehicle information before boarding. If another vehicle or person approaches you and you are unsure, contact Get Ride before proceeding.

Yes. Contact Get Ride before booking if you need particular operator, driver or insurance information for a private or corporate journey. Tell us which details or documents your organisation requires.

Speak to your driver when it is safe to do so, or contact Get Ride using the published phone number. Include your booking reference and explain the issue so we can discuss the next steps.

Please tell us about specific comfort needs, sensitivities or equipment before booking so we can confirm whether the proposed vehicle arrangement suits your journey.

Yes. Ask for a personal meeting with a name sign when arranging your pickup. Agree the displayed name, meeting point and any charge before your journey.

One child seat per booked vehicle is included free when requested in advance and subject to availability. Tell us each child’s age so we can confirm a suitable seat. For additional seats, ask us to confirm availability and any charge.

Yes. Free customer Wi-Fi is available in all Get Ride vehicles. Ask your driver how to connect after boarding.

Tell us in advance about walking assistance, wheelchair use and any equipment. Share your location with the driver. Confirm the pickup and vehicle arrangement for your needs; tell us if you require an adapted wheelchair-accessible vehicle so we can check suitability before you book.

Describe the animal and carrier, or the equipment dimensions, before booking. Ask Get Ride to confirm whether the requested arrangement is suitable and available.

A pre-arranged pickup can reduce changes between transport services. Tell us about walking assistance, luggage or extra boarding time so we can discuss an appropriate pickup and vehicle.

Yes. Send the venue, schedule, passenger numbers, luggage and coordinator’s contact details. We will discuss pickup points, multiple journeys and a custom quote for the itinerary.

Use the online payment options shown for your request. Cleared payment and separate manual confirmation by Get Ride are required before an online request is reserved. Cash at pickup requires explicit prior approval by an administrator; it is not a self-service payment option. Never send full card details by email or WhatsApp.

For an invoice, send the required billing details. For a refund enquiry, include your booking and payment reference. Once the refund amount has been agreed, Get Ride initiates the refund within seven business days. The payment provider may need additional time before the money appears in your account. If Get Ride cannot accept a prepaid request, a full refund is arranged to the original payment method. For cancellations, any refund is calculated under the cancellation rules. Never send full card details by email or WhatsApp.

Tell us you would like to pay by card when arranging the booking. We will confirm the available payment method for your journey before you travel.

Send the billing name, address and any company, project or cost-centre reference you need. Ask us to confirm the invoicing details and any tax information required by your accounts team before the journey.

Monthly corporate invoicing is available only under a prior written billing-account agreement. Send your expected routes, dates or frequency and required billing details to discuss it. Until that agreement is in place, the normal payment and separate manual-confirmation rules apply. Cash at pickup requires explicit prior approval by an administrator.

Contact us before the journey to discuss an available alternative and agree how payment will be made. Please do not assume a particular online wallet or payment link is available for every booking.

With Get Ride, the pickup, destination and journey requirements are arranged in advance. Review the confirmed quote and terms for your trip. Compare the total, luggage space and meeting arrangements when choosing between a transfer and another transport option.

Compare your actual return-transfer quote with parking for the full trip, fuel and other travel costs. The better option depends on journey length, route, passengers and parking choice; a general saving is not guaranteed.

Consider the door-to-door route, connections, luggage, travel time and total cost. A Get Ride transfer can be arranged for your address and group; check current public transport information separately when comparing alternatives.

You can arrange pickup from your home, hotel or another agreed address and travel to the airport by transfer. If you need a return pickup, include it when requesting your itinerary.

Share your route and requirements, review the quote and obtain confirmation. Check the pickup instructions, stay reachable on the day and meet the agreed vehicle. Confirm any changes and the payment arrangement directly with Get Ride.

Shuttle and airport transportation, luggage service, collection and pickup, event trips, city tours and courier services, alongside long-distance and group journeys. Explore the services overview for details.

Yes. Share the venue or hotel address, arrival deadline, group details and coordinator’s contact. For events and multiple pickups, request a custom itinerary and quote.

Yes. Describe the item, size and weight, both addresses, sender and recipient contacts and the requested time window. Acceptance and handover arrangements must be confirmed before collection.

Contact Get Ride with your journey date, booking reference if available and a brief item description. We can check with the driver. Agree any collection or delivery and possible costs before proceeding. Use our contact page or the published phone and WhatsApp channels.

Use the existing contact form, email or WhatsApp. Include your journey date, booking reference if available and a brief account of the issue. For an urgent concern during a journey, call Get Ride. Share only the details needed to handle the request.