GET RIDE · FRANKFURT
Booking, changing and cancelling a transfer
Booking, changing and cancelling a transfer — practical steps to prepare your journey with Get Ride.
Prepare one complete request
Include pickup and destination addresses, date and local pickup time, flight number, passengers, luggage and a reachable contact number. A return journey needs details for both legs. The contact form is an enquiry channel and does not itself confirm a reservation.
Review the confirmation
Check dates, times, addresses and the agreed quote when your confirmation arrives. Ask Get Ride to confirm any later change to passengers, stops, luggage or the route and whether it changes the quote. Keep your booking reference with the request. Cleared payment and separate manual confirmation by Get Ride are required for a standard online request. A payment receipt alone is not a transfer confirmation.
If plans change
Cancellation is free until 4 hours before the scheduled pickup. Send cancellations by WhatsApp or email with enough information to identify the booking. For a cancellation less than four hours before pickup or a missed pickup, contact Get Ride immediately and check the conditions supplied with your booking. Read the full booking and cancellation guidance.
Ready for your next journey?
Pre-booked transfers across Germany and Europe.